This hoist is fully warranted against defective materials and manufacturing faults for a period of 12 months from the date of purchase.

Goods sent back under our warranty MUST be accompanied by the sales invoice and warranty card. Failure to include a valid warranty card and sales invoice with a return may result a delay in your return being processed, extra expense by you and/or your return being rejected. A return postage fee will be charged on any product returned under the warranty which is found not to be faulty. We must be notified of all returns before receipt otherwise they may be rejected.

Examples of exclusions to our warranty, but without limitation to, are listed below:

• Products damaged during installation.
• Products damaged during transportation after arrival at the invoice delivery address.
• Products damaged due to disassembly by users or repair agents not appointed by Bonds Hoists Ltd.
• Products damaged as a result of fire, flood, abnormal voltage or natural disaster.
• The product was damaged due to alteration in any way by an unauthorised technician including removal of the black connection block.
• The hoist has been damaged by operation without at least 5 kg load attached
• The hoist has been damaged by being left without at least 5 kgs load attached
• The sales invoice has been altered in some way.
• There is no sales invoice and valid warranty card returned with the hoist.

If you consider you need to make a claim under our warranty, please contact us in the first instance for assistance. It may be that there is a simple explanation why your hoist is not functioning.

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