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Sales Related FAQs

Sales Related FAQs

Please see below for our sales related FAQ's

Q1 When can I expect delivery of my goods?

Stock goods will be dispatched within 1-3 working days. Stock goods are dispatched by a next day courier within the UK, outside of the UK goods will take a few days longer.

Goods which are not in stock will be dispatched direct from the manufacturer and will be with you in approximately two weeks.

Q2 How much will it cost to deliver my goods?

Most items are delivered free, further information can usually be found on the specific product page in the top right hand corner.

Please see our 'Delivery Services Explained' page for more information.

Q3 What should I do if my goods arrive damaged?

Should your goods arrive damaged, please contact us within 48 hours. Please do not sign for obviously damaged goods or make a note against a signature that goods are either 'damaged' or 'not checked'. We cannot assist if you sign for your goods and later find them to be damaged.

Q4 Can I get any discount for large orders or multiple purchases?

Potentially yes, please contact us to discuss your individual case.

Q5 Can I cancel an order once made?

Orders for stock products can be cancelled for a full refund if they have not been shipped. Once shipped, our Returns Policy applies. See our Terms and Conditions.

Orders for specials can be cancelled for a full refund within three days of purchase. Once specials are shipped they can only be returned because of faulty manufacture.

Q6 How can I pay for my purchases?

We accept payments by:

  • Debit or credit cards online or over the phone
  • Sterling/GBP/£ - Personal, business or post office cheques made payable to 'Bonds Hoists Ltd';
  • Money/bank transfer;
  • Payment through PayPal;
  • Payment by cash (although we do not recommend posting cash).

Q7 What should I do if my credit or debit card was refused when placing an order?

Please try again ensuring that all your details are correct. There are several common reasons why payments fail, please read through this list carefully:

  • You may have inadvertently entered incorrect details – please attempt to place your order again being careful to ensure all details are correct;
  • You have tried to process your order with a billing address which is different to your card’s statement address – please ensure that you have entered the same address to which your card statements are sent as your billing address (especially the postcode). You can add a separate delivery address if you require;
  • You may have a credit limit on your card (daily or monthly), which you are breaching by trying to place your order, this will mean your bank will stop us processing you card payment – please discuss this with your bank;
  • Your bank deems your transaction as abnormal when compared to your usual spending patterns and has stopped the card transaction – please phone your bank to ensure this isn’t the case;
  • The card you are using has expired, been replaced and/or cancelled or reported stolen;

If you feel that the problem isn’t at your end and your payment has failed a second time please contact us and we will do all we can to assist you.

Q8 Do I get a receipt with my goods?

Yes a full tax receipt is sent out with goods.

Q9 Can I have my order delivered to a different address?

Yes we can deliver to a different address. For security reasons however, on rare occasions we may ask for further information before processing your order.

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