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Q7 What should I do if my credit or debit card was refused when placing an order?

Q7 What should I do if my credit or debit card was refused when placing an order?

Please try again ensuring that all your details are correct. There are several common reasons why payments fail, please read through this list carefully:

  • You may have inadvertently entered incorrect details – please attempt to place your order again being careful to ensure all details are correct;
  • You have tried to process your order with a billing address which is different to your card’s statement address – please ensure that you have entered the same address to which your card statements are sent as your billing address (especially the postcode). You can add a separate delivery address if you require;
  • You may have a credit limit on your card (daily or monthly), which you are breaching by trying to place your order, this will mean your bank will stop us processing you card payment – please discuss this with your bank;
  • Your bank deems your transaction as abnormal when compared to your usual spending patterns and has stopped the card transaction – please phone your bank to ensure this isn’t the case;
  • The card you are using has expired, been replaced and/or cancelled or reported stolen;

If you feel that the problem isn’t at your end and your payment has failed a second time please contact us and we will do all we can to assist you.

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