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P1. If you’re hanging fixture works (e.g. lights up) but your hoist doesn’t operate:

P1. If you’re hanging fixture works (e.g. lights up) but your hoist doesn’t operate:

  • Have you checked the batteries on the remote? If the remote’s (red) light is either not activating at all or is quite dim when a button is pressed or if the remote just isn’t that sensitive, it is a good idea to try a new battery and see if this solves any issues. The remote’s battery can be found under the bottom panel on the back of the remote.
    Replacement remote control battery type: 23A12V
  • If you believe the remote’s battery is good, then there may be a potential signal problem. The effective remote range is around 15-30 metres depending on environment. Signal strength/sensitivity issues have been experienced where hoists have been placed near heavy electric conduits or near stage trussing and rigging. Try and find the location which has the best direct line-of-sight to the hoist, without interference from other items for best results.
  • Check the wiring of the hoist – power can be supplied to the hanging fixture from both ‘L1’ and ‘L2’ on the connection block; however the hoist will only operate if ‘L1’ has been supplied.
  • Is your remote still tuned in? The remote is capable of operating over several frequencies. The hoist and remote obviously need to tie to the same frequency. Remotes/hoists are known to occasionally become unpaired leading to communication problems, especially during installation, possible causes may be due to power fluctuations or surges during this time. To retune your remote to your hoist:
    • Switch off all power to the hoist;
    • Turn the power back on to the hoist;
    • Within 10 seconds and whilst you are within the remote’s signal range of the hoist (you are trying to retune) – point the remote at the unit and press and hold both buttons down on the remote and hold for at least 10 seconds. Your remote should now be back in sync with your hoist.

  • If you attempt to lower the hoist, as stated above, without at least 5kg weight attached, the locking pin will unlock (you may hear a clunk noise) but the hoist will not lower and you may also cause damage to the unit. NEVER attempt to force the cable back into the unit; you will cause the cable to birds nest inside the unit resulting in the underweight switch being permanently activated, due to the slackness in the rope.

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